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BOOKING CONDITIONS
Deposit and Balance of Payment: A non-refundable deposit of $250 is required at the time you make a reservation. If the booking cannot be confirmed your deposit will be refunded in full. The final balance is due 60  days prior to the commencement of your holiday and is payable by cash or cheque. Failure to pay by the due date could result in cancellation.
Booking Amendments: If you alter your booking after confirmation of your reservation and amendment fee of $50 per booking will be charged to cover administration costs incurred. If you change your reservation after the holiday has commenced “A Walker’s World” cannot accept any liability for loss, damage and additional expense and no refund will be made.
Cancellation - If we cancel your booking: If a trip is cancelled due to a natural disaster such as flooding, earthquake etc... or insufficient participants to proceed with a tour, the operator reserves the right to cancel a trip 25 days prior to commencement. A full refund of all monies paid will be refunded. We shall endeavour to provide a suitable alternative where possible.
If you cancel your booking: Cancellations are required to be in writing.
• If you cancel 30 days before the holiday commences you forfeit your deposit or 10% of the tour cost, whichever is greater.
• Between 30 days and 10 days prior to commencement forfeit 50% of the tour cost.
• Within 9 days of tour commencement, forfeit 80% of the tour cost.
• Once the tour commences there will be no refund if you cancel.
Transfer of Booking: You may transfer your booking to another person up to 5 days before a tour commences. There will be an amendment fee of $160 per person. If a replacement is made up to 14 days prior to the tour commencement
Price of the Trip: Costs are based in Euros and converted to NZ$ therefore all costs are subject to currency fluctuations. If you wish to avoid any currency surcharges should there be a change in the exchange rate, you can pay for your trip in advance of the balance date. Please ask our reservation staff to issue an invoice for your final payment. Please note invoices are valid for 7 days then reviewed according to the exchange rates.
Child rates are available.
Accommodation: Reservations are accepted on the understanding that, whilst each hotel is usually one of the most comfortable available, limitations are imposed by the itineraries to make it inevitable that sometimes the standard of accommodation may vary from place to place. Single rooms are generally booked for privacy rather than comfort and are of limited availability.
Health & Fitness: Bookings are accepted on the understanding that all persons travelling are normally in good health and physically equal to the demands of the chosen trip.
Insurance, Passport, Visa and Health Requirements: You are responsible to ensure that:
• you are in possession of a valid passport. It is your responsibility to obtain the necessary visas for entry to the countries you are visiting should they be required;
• adequate insurance to cover personal accident, cancellation, medical and associated expenses, luggage, money and liability cover is a pre-requisite for the holiday.
Liability
1. If an accident occurs it is your responsibility.
2. If you are under 18 years you must be accompanied by a guardian.
3. You must adhere to the road rules of each country.
4. With all transport providers you must adhere to their particular rules.
5. The Operator takes no responsibility if museums/galleries etc. are closed or being renovated during your visit.
Complaints:
Any complaints should be communicated to the Company’s representative as soon as it arises. Failure to notify our representative art the time, providing the Company with an opportunity to rectify the cause of the complaint, may result in the loss of any legal rights in respect of the particular matter. If the issue is not resolved, then the complaint should be made in writing to “A Walker’s World” within 28 days of the end of your cycling holiday.
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